Privacy Policy – Roadrunner Removals
We are Roadrunner Removals.
You can contact us by emailing dennis.roadrunnerremovals@gmail.com or by calling 07922 194 116.
When we say “we”, “us” or “Roadrunner Removals”, this refers to the business that owns and manages this website.
If we say “policy”, we mean this Privacy Policy.
If we say “user terms”, we mean the rules for using our website.
This policy explains how we handle your personal information when you visit or interact with our website. We are committed to protecting and respecting your privacy.
We are the data controller of the personal data collected through this website.
What Personal Data We Collect and Why
We may collect the following data when you:
Contact Us
When filling out a form, we may collect your name, email address, phone number, and any details you provide so we can respond to your enquiry.
When emailing us directly, your email address and message content are used only for customer service.
Request a Quote or Book a Service
When requesting removals or transport services, we may collect:
Your name
Address/es involved in the job
Contact details
Any details related to the service required
This information is necessary for us to provide quotes, confirm bookings, and carry out your removal service.
Technical Data (Cookies & Analytics)
We may automatically collect non-identifiable data such as:
IP address
Browser type
Operating system
Pages visited
Time spent on the site
This helps us improve the website and understand visitor behaviour.
Our website is not intended for children and we do not knowingly collect data relating to children.
Contact Forms
If you use our website contact form:
We require your name and email address (and optional phone number).
Your submission is sent to us as a normal email and is not stored on the website database.
Your details are only used to respond to your message.
You will not be added to marketing lists unless you explicitly opt in.
Cookies
Cookies are small data files stored on your device.
We use them to:
Remember if you’ve accepted cookies
Improve website functionality
Analyse traffic and user behaviour
You can delete or block cookies at any time, although some website features may not work correctly without them.
Embedded Content
Pages on this website may include embedded content (e.g., Google Maps, videos, images).
These third-party websites may collect data about your interaction with their content and may set their own cookies.
Analytics
We use Google Analytics to understand how visitors use our website.
This includes anonymous statistical information such as:
Number of visitors
Popular pages
Visitor paths
We do not use analytics data for advertising.
You can review Google’s GDPR-compliant Privacy Policy if desired.
Who We Share Your Data With
We do not sell or share your personal information with third parties for marketing.
Your data may be processed by trusted service providers such as:
Email hosting providers
Website security tools
Analytics tools
All partners operate under GDPR-compliant agreements.
How Long We Keep Your Data
Contact form entries: up to 6 months
Analytics data: up to 1 year
Booking and service records: up to 10 years (for accounting/legal purposes)
Your Rights Over Your Data
You may request to:
Access the personal data we hold about you
Correct inaccuracies
Ask us to delete your data (unless we are legally required to keep it)
Withdraw consent for marketing at any time
To exercise your rights, contact us at dennis.roadrunnerremovals@gmail.com.
How We Protect Your Data
Our website uses SSL encryption (padlock in the browser address bar).
Access to internal systems is restricted to authorised personnel only.
Strong passwords and security measures are in place across all devices.
We use security tools such as firewalls and malware scanning to protect against breaches.
Data Breach Procedures
If a data breach is suspected:
We will suspend affected systems immediately.
All relevant passwords and access points will be reset.
An investigation will be carried out.
If your data is affected, we will notify you and provide advice on next steps.